United States

Cycler and Sharesource Technical and User Support
(Cycler, Modem, Connectivity, and Cycler to Sharesource data transfer issues)
Phone #: 1-800-553-6898
Email: [email protected]
Business Hours: 24/7 Support

Clinical Support (For Healthcare Professionals Only)
(Sharesource Programming and Treatment data reviews for active patients)
Contact your Baxter Clinical Specialist directly
Or
Renal Clinical Helpline
Phone #: 1-888-736-2543 , Option #2
Email: [email protected]
Business Hours: Mon - Fri, 8AM - 4:30PM CST

Customer Service Support Team
(Clinic Administrator issues, Login and Password Reset Support)
Phone #: 1-800-284-4060
Option #1: To place or cancel an order, return a PD cycler, or check on the status of an order
Option #2: Sharesource account management, including account and user set-up
Email: [email protected]
Business Hours: Mon - Fri, 7AM - 6PM CST

Puerto Rico

Sharesource User Support
Macrotech Health Puerto Rico
105 carr # 21 Bo Monacillos Suite # 206
San Juan PR 00927
Phone: +52 777 329 6125
Email: [email protected]
Business Hours: Mon - Fri, 8AM - 5PM CT