Contact Us

United States

 Cycler and Sharesource Technical and User Support
  (Cycler, Modem, Connectivity, and Cycler to Sharesource data transfer issues)
  Phone #: 1-800-553-6898 Call: 1-800-553-6898
  Email: [email protected]
  Business Hours: 24/7 Support
 
  Clinical Support (For Healthcare Professionals Only)
  (Sharesource Programming and Treatment data reviews for active patients)
  Contact your Vantive Clinical Specialist directly
  Or
  Renal Clinical Helpline
  Phone #: 1-888-736-2543 Call: 1-888-736-2543 , Option #2
  Email: [email protected]
  Business Hours: Mon - Fri, 8AM - 4:30PM CST
 
  Customer Service Support Team
  (Clinic Administrator issues, Login and Password Reset Support)
  Phone #: 1-800-284-4060 Call: 1-800-284-4060
  Option #1: To place or cancel an order, return a PD cycler, or check on the status of an order
  Option #2: Sharesource account management, including account and user set-up and MyPD patient mobile app
  Email: [email protected]
  Business Hours: Mon - Fri, 7AM - 6PM CST

Puerto Rico

MACROTECH HEALTH LLC
105 Carr #21, Bo Monacillos, suite 206, Rio Piedras PR, 00927
Email: [email protected],
Phone: 787 966 6512
Business Hours: Mon - Fri, 8AM - 5PM CT